Samdesk Samdesk Help Center
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Samdesk Help Center

Stapsgewijze handleidingen voor setup, workflows en dagelijkse supportoperaties.

Introduction

Introductie & documentatie-opzet

Overzicht van de helpcenter-structuur en hoe je snel de juiste handleiding kiest.

Getting Started

Workspace aanmaken

Maak organisatie, eerste eigenaar en basisinstellingen aan.

Conversations

Gesprekken beheren

Gebruik status, assignee, labels en prioriteit om work queues strak te houden.

AI Assistant

AI-conceptantwoorden

Genereer, beoordeel en verbeter AI-drafts op basis van klant- en kenniscontext.

Knowledge Workspace

Knowledge scan opzetten

Configureer primary URL, max pages en start een crawl-job.

Integrations

Shopify, WooCommerce en tracking sync

Koppel shops, voer syncs uit en gebruik trackingstatus in supportgesprekken.

Ticketing

Tickets aanmaken en beheren

Maak tickets, update status, voeg labels toe en borg SLA-opvolging.

Team & Security

Rollen en teamleden

Werk met owner/admin/agent-rollen en houd tenant-grenzen veilig.

Find the right answer fast

This help center covers SamDesk, the customer service software for smaller ecommerce teams. If you came for one of the questions below, you can stop looking here.

Where do I log in?
On the sign-in page, using the email address your workspace was created with. Lost your password? Request a reset from that same page.
Is there an app?
SamDesk runs in the browser on desktop and mobile, with nothing to install. There is no download step before you can start.
What does it cost, and is anything free?
Current plans are on the pricing page. There is a free start path for small workflows, and AI runs on your own provider key, so that usage goes through your own account.
How do I reach a human?
Email [email protected] or use the contact form. Include your workspace name so we can look at the right account straight away.

Looking for samdesk.com, the Canadian crisis-alerting and risk-detection service? That is a different company; this help center will not help you there.

Hoe We Dit Help Center Hebben Gebouwd

Deze documentatie is gekoppeld aan echte Samdesk-workflows: onboarding, inbox, gesprekken, AI-acties, integraties en tickets. Elke gids is geschreven als uitvoerbare flow met concrete app-routes.