Productdocumentatie
Samdesk Help Center
Stapsgewijze handleidingen voor setup, workflows en dagelijkse supportoperaties.
Introduction
Introductie & documentatie-opzet
Overzicht van de helpcenter-structuur en hoe je snel de juiste handleiding kiest.
Getting Started
Workspace aanmaken
Maak organisatie, eerste eigenaar en basisinstellingen aan.
Conversations
Gesprekken beheren
Gebruik status, assignee, labels en prioriteit om work queues strak te houden.
AI Assistant
AI-conceptantwoorden
Genereer, beoordeel en verbeter AI-drafts op basis van klant- en kenniscontext.
Knowledge Workspace
Knowledge scan opzetten
Configureer primary URL, max pages en start een crawl-job.
Integrations
Shopify, WooCommerce en tracking sync
Koppel shops, voer syncs uit en gebruik trackingstatus in supportgesprekken.
Ticketing
Tickets aanmaken en beheren
Maak tickets, update status, voeg labels toe en borg SLA-opvolging.
Team & Security
Rollen en teamleden
Werk met owner/admin/agent-rollen en houd tenant-grenzen veilig.
Find the right answer fast
This help center covers SamDesk, the customer service software for smaller ecommerce teams. If you came for one of the questions below, you can stop looking here.
- Where do I log in?
- On the sign-in page, using the email address your workspace was created with. Lost your password? Request a reset from that same page.
- Is there an app?
- SamDesk runs in the browser on desktop and mobile, with nothing to install. There is no download step before you can start.
- What does it cost, and is anything free?
- Current plans are on the pricing page. There is a free start path for small workflows, and AI runs on your own provider key, so that usage goes through your own account.
- How do I reach a human?
- Email [email protected] or use the contact form. Include your workspace name so we can look at the right account straight away.
Looking for samdesk.com, the Canadian crisis-alerting and risk-detection service? That is a different company; this help center will not help you there.
Hoe We Dit Help Center Hebben Gebouwd
Deze documentatie is gekoppeld aan echte Samdesk-workflows: onboarding, inbox, gesprekken, AI-acties, integraties en tickets. Elke gids is geschreven als uitvoerbare flow met concrete app-routes.