Product documentation
Samdesk Help Center
Step-by-step guides for setup, workflows, and day-to-day support operations.
Introduction
Introduction & documentation structure
Overview of the help center structure and how to find the right guide quickly.
Getting Started
Create your workspace
Create organization, owner account, and baseline setup.
Conversations
Manage conversations
Use status, assignee, labels, and priority to keep queues healthy.
AI Assistant
AI draft replies
Generate, review, and improve AI drafts with real customer context.
Knowledge Workspace
Set up a knowledge scan
Configure primary URL, max pages, and trigger crawl jobs.
Integrations
Shopify, WooCommerce, and tracking sync
Connect stores, run sync actions, and use tracking data in support.
Ticketing
Create and manage tickets
Create tickets, update status, add labels, and enforce SLA discipline.
Team & Security
Roles and team members
Use owner/admin/agent roles and maintain strict org boundaries.
Find the right answer fast
This help center covers SamDesk, the customer service software for smaller ecommerce teams. If you came for one of the questions below, you can stop looking here.
- Where do I log in?
- On the sign-in page, using the email address your workspace was created with. Lost your password? Request a reset from that same page.
- Is there an app?
- SamDesk runs in the browser on desktop and mobile, with nothing to install. There is no download step before you can start.
- What does it cost, and is anything free?
- Current plans are on the pricing page. There is a free start path for small workflows, and AI runs on your own provider key, so that usage goes through your own account.
- How do I reach a human?
- Email [email protected] or use the contact form. Include your workspace name so we can look at the right account straight away.
Looking for samdesk.com, the Canadian crisis-alerting and risk-detection service? That is a different company; this help center will not help you there.
How We Built This Help Center
This documentation maps directly to real Samdesk workflows: onboarding, inboxes, conversations, AI actions, integrations, and tickets. Every guide is written as an execution flow with concrete app routes.