SamDesk Blog
Insights on customer service, ecommerce and AI for support teams
Ticketing Workflows That Keep Your Inbox at Zero
Inbox zero isn't a fantasy. With the right workflows, every incoming ticket gets automatically routed to the right place.
Chatbot vs Live Chat: When to Choose What
Chatbot or live chat? The answer is neither — it's both. But knowing when to deploy which makes the difference.
Cross-Border Ecommerce Support: Multilingual Without the Extra Headcount
International sales are growing, but your support doesn't scale if you need a native speaker for every new market.
Customer Service KPI Dashboard: Which Metrics Actually Matter
Most support teams track too many metrics or the wrong ones. Here are the 8 KPIs that actually drive better customer service decisions.
Onboard Your Support Team in a Week: A Practical Playbook
New hire starts Monday. By Friday they need to handle tickets independently. Here's the day-by-day plan.
AI Conversation Summaries: Context in Seconds
Agents spend an average of 8 minutes reading long ticket histories. AI summaries cut that to seconds.
Surviving Peak Season: Your Black Friday Support Strategy
Last Black Friday your team drowned in 3x normal volume. This year, use this 90-day plan to handle it differently.
