Pricing
Use SamDesk for inbox, tickets, knowledge, and AI drafts with your own AI key. You pay us for the software; OpenRouter or OpenAI usage stays with your provider account.
The first 100 customers can claim a lifetime deal for €150. After that, SamDesk is €10/month with BYOK.
You can still try the product first, but trial mode does not include managed AI credits. Add your own OpenRouter key during onboarding for real AI replies. OpenRouter can route OpenAI models too.
For teams that want to test the workflow without SamDesk AI costs.
Free
demo and setup, BYOK for real AI
No included AI credits. AI actions use your own key.
Get startedFor the first 100 early customers who want to lock in SamDesk.
€150
one-time, first 100 customers
SamDesk provides the software; AI usage runs through your own provider.
Claim LTDFor teams joining after the first 100 customers or preferring monthly.
€10
per month, own AI key
Managed AI is not included. BYOK is required for AI.
Start monthlyStart free with demo data and connect only what you need to judge the workflow.
Best if you want to use SamDesk structurally and manage your own AI provider.
Best if you do not want a lifetime deal and simply want low-cost BYOK.
You see usage directly in your provider account and SamDesk does not need to bundle expensive managed AI.
OpenRouter supports multiple model providers, including OpenAI models, without SamDesk needing a separate integration for every model.
The monthly price can stay low because SamDesk does not have to guess how much AI each team will consume.
SamDesk inbox overview for ecommerce support teams with filters, context, and workflow controls
Comparing on the lowest monthly price almost always goes wrong, because vendors charge for different things. There are roughly four models in this market, and the model decides more about your annual bill than the headline rate does.
What comes on top rarely appears on a vendor's pricing page: implementation or onboarding, a tier upgrade for reporting you turn out to need anyway, integrations billed separately, and the hours of whoever administers the system. On a large platform that last item is often the real price tag.
So price twelve months rather than one, with your peak month included and migration effort counted as a real cost. That is the comparison that survives contact with reality. This is not tax advice; how you book these costs and which VAT treatment applies is a question for your accountant.
The distinction explains why quotes land so far apart. A help desk answers questions from your customers: orders, returns, shipping, products. A service desk serves your own organisation and manages IT services — incidents, changes, access requests, hardware — usually along a framework such as ITIL. The first is a revenue function; the second is internal service delivery.
You can read that split off the market. TOPdesk, a Dutch company from Delft, and ManageEngine ServiceDesk Plus sit on the service desk side: strong on internal processes, asset management and change management. Zendesk started as customer service software and grew into a broad platform serving both sides. SamDesk deliberately does only the first: customer conversations for webshops, with order context in the thread.
The practical budget consequence: buy a service desk suite for customer service work and you pay for ITIL modules you never switch on, plus the administrator who has to configure them. Buy a light customer service tool for internal IT and you miss asset management and change processes instead. Decide which of the two you actually run first — it filters your shortlist faster than any feature comparison.
Want to know what TOPdesk delivers, what it costs and when it beats a customer service tool? That is worked out on the Freshdesk alternative comparison. Still weighing categories? The ticketing systems overview sorts them by who raises the ticket.
There is a free trial route for demo and setup. Real AI actions require your own AI key.
The lifetime deal is €150 for the first 100 customers. After that, the monthly plan is €10/month with your own AI key.
The current BYOK route uses OpenRouter, which can route OpenAI, Google, xAI, and other models from one key.
SamDesk does not include a managed AI bundle. You pay provider usage directly through your own AI provider account.
Yes. Teams can scale plans without losing support history or operational context.
Yes, especially for ecommerce teams prioritizing operational simplicity and faster execution.
Track first response time, resolution time, CSAT, reopen rate, and support cost per order.
A help desk answers questions from your customers — orders, returns, shipping. A service desk serves your own organisation and manages IT services along a framework such as ITIL: incidents, changes, access requests and assets. SamDesk is the former. If internal IT is your main workload, you are shopping in a different category.
A service desk is the single point of contact for employees with IT questions and outages. Beyond answering them it owns the process around them: logging and prioritising incidents, moving changes through approval, issuing accounts and hardware, and reporting against agreed service levels.
Zendesk is customer service software that grew into a broad platform: ticketing, multiple channels, knowledge base, reporting and a large app marketplace. That breadth is its strength and also why smaller teams look for something simpler — the configuration needs somebody to own it.
TOPdesk does not publish a single rate you can lift from a page: pricing depends on modules, operator count and whether you run cloud or on-premise, so request a quote with your own numbers. Alternatives in the same service desk space include ManageEngine ServiceDesk Plus, Freshservice and Jira Service Management. If you need customer service for a webshop rather than an internal IT service desk, compare against help desk software such as SamDesk instead.
Yes. TOPdesk was founded in Delft and still has its head office there, with offices in several other countries. It is best known for service management aimed at internal organisations: IT, facilities and HR.
Want to connect SamDesk to your workflow or need help choosing the right setup? Message Sam on WhatsApp or email [email protected].